Volunteer Be An Ambassador
The Downtown Ambassador Program is managed by Madison’s Central Business Improvement District (BID). Representing the State Street and Capitol Square areas, the BID works to market the district, create a welcoming environment, and contribute to the cultural and economic vitality of Madison’s Downtown.
Ambassadors work to help create a welcoming atmosphere for visitors and residents by providing information at our Visitor Center and info booth, connect with downtown businesses, and help with community events.
To inquire about or apply for a paid Ambassador postion, contact: BID Operations Director Tim Jenquin at [email protected]
Volunteer to be an Information Ambassador
In the Downtown Information Ambassador program, Ambassadors work as “concierges” for Downtown Madison, ready to offer event information, downtown maps and directions, restaurant and shopping suggestions, and a friendly smile. Downtown Ambassadors work to create a welcoming environment downtown, provide information on downtown events and businesses, and serve as a liaison to BID businesses.
Assisting approximately 25,000 people annually, Ambassadors are staffed year round in the Downtown Visitor Center, from May through early October on the Capitol Square inside the information booth, as well as on the Downtown trolley during the winter holiday season and at special events throughout the year.
Volunteer Ambassadors contribute 500 hours of service annually at our Downtown Information Booth, Information Tables at special events, as well as event assistance such as attendants on the Downtown Holiday Trolley. Volunteers recieve a $25 Downtown Madison Gift Certificate for every 25 hours volunteered.
Shifts are typically 2-4 hours, all that requires is a friendly attitude, willingness to help, and a good knowledge of the Downtown area. Volunteers must be 18 or older.
To volunteer contact: BID Operations Director Tim Jenquin at (608) 512-1341 or [email protected]